Secret #1
Negotiations is very much a confidence thing. So, in starting to share secrets of negotiations with you, I will begin by reminding you that the greatest mistake you can make in negotiations is to fear you will make one.
Secret # 2
Negotiation is orientated to the future. It is the art of achieving the possible not the impossible.
Secret # 3
No negotiation has any value if it comes too easy. Lasting agreements demand a co-operative process with gains and concessions on all sides.
Secret #4
As a negotiator you will want to take your counterparts from where they are to where you want them to be by using effective communication.
Only 7% of spoken communication is made up by words. One’s tone of voice and appearance making up the rest. Choose your words carefully, look good, smile often and speak in a controlled, friendly tone.
Secret #5
The best way to get what you want is to help the other side get what they want.
Secret #6
Win-win in #negotiations does not mean you win 2-0!
Secret #7
There is a reason why there are two i’s in the word “negotiations”. Two i’s make “We”.
Secret #8
Negotiators listen and question. They help others make their own decisions by guiding discussions with succinct questions and answers.